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Coastal Scents Store
We are currently online only and based in the United States. However, we do ship and have resellers and distributors worldwide. Please check the International Resellers section on our homepage.
Hours of Operation
Monday thru Friday 9:00 AM to 5:00 PM Eastern Standard Time (EST)
Closed Saturday and Sunday Worldwide
Orders may be placed 24 hours a day, 365 days a year
Pricelist – Catalogue
We do not offer printed price lists or catalogues, as all of our products and their prices are online for your convenience.
How to place an order
All orders must be placed on our website only. Please do not call in to place orders. This ensures a proper invoice and billing for you and our records.
To place your order you will need to add all desired products to your “Shopping Cart”. Once you have done this you may select the “Checkout” button. Please fill in all required fields, select your shipping methods, and enter your payment via credit card or PayPal. You may also select the Offline Payment option, which allows you to call or send in your payment. If your Offline Order has not been paid for within 30 days of placing the order, the order will be automatically canceled.
Cancellations and Returns
Once an order has been placed, it can not be edited, changed, or canceled.
Coastal Scents wants you to be completely satisfied with your purchase. Therefore, if you are not, you may return an item within 30 days of purchase for a refund of the product purchase price only. Please note the products must be returned in the appropriate packaging and without further damage. Also the customer is responsible for all shipping fees associated with the return of the package.
Credit card refunds may only be issued to the original card used. These refunds may take up to three billing cycles to post and may differ per bank and/or Credit Card Company.
Money Orders or Bank Checks cannot be refunded. Therefore, we will issue a store credit or a refund via PayPal, if you have an active account.
International Orders: If your package is returned due to failing customs inspection or clearance, you will only be issued a refund of the product price as the shipping is a service that has already been used.
False, Missing or Broken Items
Should something be damaged or missing from your order, we ask that you contact Customer Service within 24 hours of receiving your purchase to come up with a solution. We do not offer exchanges of any products.
Adding Products to an existing order
We cannot add or change an order once it has been placed and paid for. Please verify your order carefully before submitting.
Out of Stock items
If an item is out of stock, it cannot be purchased, backordered, or pre-ordered. We strive to keep products in stock at all times. However, if an item is out of stock, we will post pertinent information on the product page to keep you informed.
Sales and Discounts
We offer sales on a regular basis. You may subscribe to our Newsletter or periodically view our website for these sales. All prices are set at a fair and reasonable wholesale value. Sale pricing is only available upon announcement and all orders placed prior to an announcement will not receive the discount. Also all coupon codes are only redeemable at the time of an announced sale. No rain checks are available on any sales.
How can I pay?
We offer the following payment options in US Dollars only:
* Master Card
* American Express
* Money Order
* Cashiers Check (within USA only)
* E-Checks (may take 4-10 business days to clear; orders only ship once cleared)
We do not offer payment by wire transfer for any order under $1,000. However, all orders of $2,000 or more are required to pay by wire transfer.
Is it safe to pay on the website using a credit card?
In the time of credit card fraud and identity theft, we are very aware many individuals are afraid of using their credit cards online. Therefore, we have the highest security standards:
* Our web servers are of the highest safety and security; we do not have access to your full Credit Card Number.
* We do not store the credit card information except the last 4 digits and the expiration date.
* This ensures that even if hackers would invade our servers, they would not be able to make any unauthorized charges.
* All payment information is 1024 bit SSL encrypted.
However, if you do not feel comfortable paying online, you may select the Offline Payment option on the payment page and call Customer Service to pay by credit card or send a bank check or money order. If your Offline Order has not been paid for within 30 days of placing the order, the order will be automatically canceled.
Once you have placed your order, you agree to all the terms, conditions and shipping policies of coastalscents.com.
We Ship Worldwide
Wherever you are, we will ship to you. You will see all shipping costs at checkout, after you enter the address before payment. Only FedEx shipments are insured, if USPS is chosen, there will be no insurance unless otherwise requested. We are not responsible for customs' duties and taxes that may be charged on international orders.
The country of destination may charge duty/tax fees, if you are unsure about your laws and regulations please contact your local postal service prior to purchasing.
International FedEx shipments are subject to a brokerage fee to be paid on delivery. We do not recommend selecting FedEx for international shipments to Brazil, Mexico, Spain and Portugal due to the high customs clearance fees involved.
European laws require that all applicable Taxes (VAT) as well as customs clearance fees must be paid for shipments entering the country of destination. For example, if an order has a total value of £18 or more, it will attract VAT at the actual rate and the International Handling fee by your local postal carriers of £8.
Deliveries to Spain
Spanish Customs Authorities are very restrictive as to the import of makeup products from the United States, especially on our finished makeup palettes. Therefore, they may stop your order and return it to Coastal Scents. Our recommendation is to limit your order from Spain to one finished makeup palette only or to place your order with one of our resellers in Spain, thus avoiding problems with Spanish Customs:
P.O. Boxes, APO & FPO
All orders going to P.O. Boxes or any military base, need to be shipped by USPS only.
We offer the following shipping methods:
* FedEx Home Delivery
* FedEx Express Saver
* FedEx 2nd Day
* FedEx Standard Overnight
* FedEx Priority Overnight
* FedEx First Overnight
* USPS First Class Mail
* USPS Priority Mail
* USPS Express Mail
Please note that all FedEx Home Delivery, 2nd Day, and Overnight Services are not available for Hawaii, Alaska, Puerto Rico, or Guam.
If your package is refused or returned to Coastal Scents we will contact you via e-mail regarding your order. If you choose to receive a refund, we will only refund the product purchase price, as we are charged for the return. In order to have your package reshipped, you will be required to pay a reshipment fee.
* USPS First Class Mail International (up to 4 pounds only, slowest and least expensive)
* USPS Priority Mail International
* USPS Express Mail International
* FedEx International Economy
* FedEx International Priority
Depending upon the destination, international orders can have a delay in customs. This is not uncommon and packages may be delayed up to 4 weeks on top of the regular delivery time. We understand that delays can be annoying. However, your patience is appreciated.
Customs & Taxes
On international orders, the country of destination may charge extra fees for delivery. These fees have nothing to do with the postage paid at the time your order is placed. You may check with your local government/customs agency for information on additional charges. If you fail to pay the charges or your package is refused or returned by your local customs/postal service, your package will be returned to Coastal Scents. Once we receive the package we will only refund the product price, as we are charged for the return. Also we must declare all orders as merchandise with the correct description and value. Therefore, we will not declare your order as a gift or with a lower value since this would be against existing laws.
We will provide you with the shipping information and tracking numbers via email once your order has been shipped.
Please do not email us to ask when your order will be shipped. You may check the status of your order at any time by logging onto your account on our website.
We ship 5 days a week (Monday-Friday) for domestic and international packages. Most orders are processed and shipped within 48 to 72 business hours after payment is received. However, during holidays, post office holidays, company close downs, and weekend sales, there will be a delay in shipping time. Overnight, 2nd day, and Express orders placed after 2:00 PM EST in the US will ship the following business day. FedEx Express services do not deliver on Saturdays. There may be additional delays if there is a sale, new products, or the volume of orders is higher than usual.
All shipping costs are calculated online by weight and destination of each package. Once you select Checkout and enter your address information, you will see all available shipping methods and their individual fees.
To make shipping more affordable for our customers, we offer special, reduced rates on all FedEx shipments. Orders shipped within USA of $50.00 or more are eligible for free shipping upon checkout, of which Coastal Scents will determine the method. There is no additional handling fee.
While Coastal Scents has tried to accurately display the colors of products, the actual colors you see will depend on your monitor/resolution and may not be accurate.
We respect your privacy!
Coastal Scents collects personal information when you subscribe to our Newsletter, create an account or when you make a purchase. However, we do not sell, rent or share any personal information you have provided with individuals or companies. All information collected on this site will be kept strictly confidential.
We do not store your credit card information on our server and or keep them on file. Therefore, if you reorder, you will be asked for your credit card information again. Although some websites do offer express checkout and save your credit card information to your account, we chose not to offer this option to give our customers the best protection and security possible.
To be able to access your account, you must enter your email address and password. This is to establish your personal identity and respond with relevant account information. If there is a problem with your order, we may use your name and email address or phone number to contact you.
We may need to disclose user information in certain exceptional circumstances. This may be needed to protect against illegal hackers, our legal rights or to address actual or threatened illegal or harmful conduct. Disclosure may also be required by legal process, such as a search warrant, subpoena or court order.
You can access and manage your account information any time once logged in on our website. Certain information, such as name or address, can be updated or corrected.
Please note that in order to provide better functionality to our users, Coastalscents.com employs cookies, which are used to maintain your shopping cart status. Our credit card and payment processors may also collect information from you in order to be able to process your payments. If you have any questions, please feel free to contact our Customer Service Department.
Once you have placed your order, you agree to all the terms, conditions and shipping policies of Coastalscents.com/K-Plex LLC.
Coastal Scents reserves the right to change any prices and descriptions without prior notice. We reserve the right, at any time, without notice and in our sole discretion, to terminate or reject any order and to block or prevent your future access to and use of coastalscents.com.
We make no warranties or representations whatsoever regarding the quality, content, completeness, suitability, adequacy, sequence, accuracy, or timeliness of any information and data on this website.
We shall not in any event be liable for any direct, indirect, punitive, special, incidental, or consequential damages. This includes but is not limited to lost revenue or lost profits arising out of or in anyway connected with the use or misuse of the information or lack of information on this website.
By accessing our web pages, you assume all risks associated with the use of this site. Thus including any risk to your computer, software or data being damaged by any virus, software, or any other file, which may be transmitted or activated via a web page or your access to it.
K-Plex LLC/Coastal Scents is not responsible for any use or misuse of purchases made from coastalscents.com. Also we are not responsible for recipes, formulas or finished products, which do not turn out as expected by the customer. Fragrance and Essential Oils must be kept away from children and pets and are not to be used undiluted on the skin. You alone are responsible for product and recipe testing to ensure compatibility and safety.
Any further questions or concerns please contact our Customer Service Department by email using our Contact Us link or by phone: (239) 963-2280.