Cancellations and Returns

As we receive thousands of orders daily, we cannot cancel orders that are in process to be shipped. Orders may only be cancelled if the status is pending.

Coastal Scents wants you to be completely satisfied with your purchase. Therefore, if you are not, you may return an item within 30 days of purchase for a refund of the product purchase price only. Please note the products must be returned with a copy of the invoice, in the appropriate packaging and without further damage. Also the customer is responsible for all shipping fees associated with the return of the package.

Credit card and PayPal refunds may only be issued to the original card and/or account used. These refunds may take up to three billing cycles to post and may differ per bank and/or Credit Card Company.

Orders paid via Money Orders or Bank Cashiers Checks may only receive a store credit as we do not offer cash and/or check refunds.

False, Missing, or Broken Items

When your order arrives, please inspect the box or envelope for any damages that may have occurred during shipment. Should something be damaged or missing from your order, we ask that you contact Customer Service within 24 hours of receiving your purchase to come up with a solution. We do not offer exchanges of any products.