Cancellations and Returns
As we receive thousands of orders daily, we cannot cancel orders that are in process to be shipped. Orders may only be cancelled if the status is pending.
Coastal Scents wants you to be completely satisfied with your purchase. If you are not satisfied with your products, you may return them within 30 days of purchase for a full refund of the purchase price. The original shipping fee is not refundable. Shipping costs for the return will be your responsibility. Please note the products must be returned with a copy of the invoice, in the appropriate packaging and without further damage. You may ship any items you wish to return to the address below:
4627 Arnold Avenue
Naples, FL 34104
We encourage you to use a shipping method that will allow for you to insure and track your package. All returns are processed within 24-48 business hours of being received in the warehouse. The Help Desk at Coastal Scents will send you a confirmation email once the items have been received and the return has been credited.
Coastal Scents Combo Sets, Kits and Collections are sold as is and offered at a reduced price. We do not offer refunds for partial sets returned. If we receive a partial return the item will be discarded and a refund will not be issued.
Coastal Scents will not issue a refund for an item returned after 30 days from the purchase date. If the item has been received after the 30 days, the item will be discarded.
When purchasing skin care products, we do advise you to read all the information on usage, how to get the proper results from your products and ingredients. All of this information is available on our website prior to purchasing.
Additional information for International Returns: You will be responsible for any shipping charges, duties, taxes and tariffs due to the return. Please note there may be additional delays in the return due to Customs Clearance.
If Reward Points were utilized during Checkout, your refund will be issued in the form of Reward Points. Once the total number of Reward Points used to place the order has been applied, any remaining refund balance will be issued in US Dollars to the original method of payment.
Credit Card and PayPal refunds may only be issued to the original card and/or account used. These refunds may take up to three billing cycles to post and may differ per bank and/or Credit Card Company. PayPal credits may take up to 30 days in accordance with PayPal crediting policies.
Orders paid via Money Orders or Bank Cashiers Checks will receive a store credit as we do not offer cash and/or check refunds.
Coastal Scents reserves the sole right to determine whether items qualify for a return, credit, or refund. Only products purchased directly from Coastal Scents are eligible for consideration. Products that are not eligible for return will not be returned to sender and will not be eligible for credit and will be discarded.
False, Missing or Broken Items
When your order arrives, please inspect the box or envelope for any damage that may have occurred during shipment. Should a product be damaged or missing from your order, we ask that you contact Customer Service within 24 hours of receiving your purchase to arrive at a solution.