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We Ship Worldwide
Wherever you are, we will ship to you. You will see all shipping costs at checkout, after you enter the address before payment. We are not responsible for customs' duties and taxes that may be charged on international orders.
The country of destination may charge duty/tax fees, if you are unsure about your laws and regulations please contact your local postal service prior to purchasing.
International FedEx shipments are subject to a brokerage fee to be paid on delivery. We do not recommend selecting FedEx for international shipments to Brazil, Mexico, Spain, and Portugal due to the high customs clearance fees involved.
British Customs law requires that all applicable Taxes (VAT) as well as customs clearance fees must be paid for shipments entering the UK. At present, if an order has a total value of £18 or more, it will attract VAT at the actual rate and the International Handling fee by Royal Mail of £8.
Deliveries to Spain
Spanish Customs Authorities are very restrictive as to the import of makeup products from the United States, especially on our finished makeup palettes. Therefore, they may stop your order and return it to Coastal Scents. Our recommendation is to limit your order from Spain to one finished makeup palette only or to place your order with one of our resellers in Spain, thus avoiding problems with Spanish Customs:
P.O. Boxes, APO & FPO
All orders going to P.O. Boxes or any military base need to be shipped by USPS only.
Shipping Services
We offer the following shipping methods:
Within USA:
- FedEx Home Delivery
- FedEx Express Saver
- FedEx 2nd Day
- FedEx Standard Overnight
- FedEx Priority Overnight
- FedEx First Overnight
- USPS First Class Mail
- USPS Priority Mail
- USPS Express Mail
Please note that all FedEx Ground, 2nd Day, and Overnight Services are not available for Hawaii, Alaska, Puerto Rico, or Guam.
Also FedEx Services do not deliver on Saturdays.
International:
- USPS First Class Mail International (up to 4 pounds only, slowest and least expensive)
- USPS Priority Mail International
- USPS Express Mail International
- FedEx International Economy
- FedEx International Priority
Customs Delays
Depending on the destination, international orders can have a delay in customs. This is not uncommon and packages may be delayed up to 4 weeks on top of the regular delivery time. We understand that delays can be annoying. However, your patience is appreciated.
Customs and Taxes
On international orders, the country of destination may charge extra fees for delivery. These fees have nothing to do with the postage paid at the time your order is placed. You may check with your local postal service for information on additional charges. If you fail to pay the charges, your package will be returned to Coastal Scents. Once we receive the package we will only refund the product price, as we are charged for the return. Also we must declare all orders as merchandise with the correct description and value. Therefore, we will not declare your order as a gift or with a lower value since this would be against existing laws.
Tracking Information
We will provide you with the shipping information and tracking numbers via email once your order has been shipped. USPS only offers limited to no tracking information for all shipments. For detailed tracking information, we recommend selecting FedEx as the carrier.
Please do not email us to ask when your order will be shipped. You may check the status of your order at any time by logging onto your account on our website.
Shipping Times
We ship 5 days a week (Monday-Friday) for domestic and international packages. Most orders are processed and shipped within 48 to 72 business hours after payment is received. However, during holidays, post office holidays, company close downs, and weekend sales, there will be a delay in shipping time. Overnight, 2nd day and Express orders placed after 2:00 PM EST in the US will ship the following business day. FedEx Express services do not deliver on Saturdays. There may be additional delays if there is a sale, new products, or the volume of orders is higher than usual. You may also find estimated arrival times for each service on www.usps.com and www.fedex.com. If for any reason your package gets delayed, please contact USPS or FedEx directly. Once we shipped a package with the carrier and service you requested, your order is in their possession and they are responsible for timely and correct delivery.
Shipping Cost
All shipping costs are calculated online by weight and destination of each package. Once you select Checkout and enter your address information you will see all available shipping methods and their individual fees.
To make shipping more affordable for our customers, we offer special, reduced rates on all FedEx shipments. Orders shipped within USA of $50.00 or more are eligible for free shipping upon checkout, of which Coastal Scents will determine the method. Also there is no handling fee.
Shipping Methods
We reserve the right to change shipping carrier/method to a similar service without any notice.
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